privacy policy.

Interior Styling Group Pty Ltd (“The Property Stylist”)

This document outlines The Property Stylist’s practices for the collection, use, and protection of personal information gathered from individuals, including our esteemed clients and prospective clientele.

Interior Styling Group Pty Ltd (The Property Stylist), with ABN 31 633 255 491.

We have implemented this Privacy Policy to establish robust standards for safeguarding all personal and sensitive information we collect from individuals. This includes both the personal data essential for delivering the services offered by The Property Stylist, as well as information required for the smooth and efficient operation of our business.

This Privacy Policy follows and is bound by the Australian Privacy Principles (APP) set out by the Australian Commonwealth Government for the handling of Personal Information under the Privacy Act 1998 (Cth) (‘Privacy Act’) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (‘PAEPP Act’). The 13 Australian Privacy Principles set out in the Privacy Act and the PAEPP Act regulate the collection, use, storage and disclosure of personal information, including sensitive information, by Australian businesses and by some government agencies. We respect your rights to privacy under the Privacy Act and we comply with all the Privacy Act’s requirements with respect to the collection and management of personal information.

Through this Privacy Policy, we strive to provide clear and transparent information on the types of personal and sensitive data we collect, use, store, and share, ensuring that our customers and the public fully understand our practices

This Privacy Policy also seeks to clarify the reasons for collecting your information, outline the ways and times we may receive, request, or acquire it, and inform you about the rights you have concerning any personal and/or sensitive data we hold.

Why do we need your personal information?

At The Property Stylist, understanding and fulfilling our customers’ needs is at the heart of our business. We achieve this by offering our services. To serve you effectively, we must collect specific personal information from you (and all our customers), including data that is essential for or directly connected to the activities of The Property Stylist

Personal information refers to details that can identify an individual, or be reasonably used to do so. This may include an individual's signature, address, phone number(s), email address, age or birth date, profession, occupation, or job title, as well as their bank account information.

We collect, store, use, and share our customers’ personal information to efficiently establish, manage, and deliver the services and products we offer. Additionally, we may collect, hold, use, and disclose personal information as necessary for The Property Stylist to fulfill our legal and regulatory responsibilities

We may also utilise or share your personal information for various other purposes, including:

  • to help address inquiries, concerns, or complaints;
  • to coordinate services provided to you by third-party providers;
  • to improve our customer service, refine our products, and broaden our offerings
  • to carry out or meet international requirements, such as record keeping, data analysis, auditing, training, or compliance

Will my personal information be used for direct marketing?

To keep you informed about the wide variety of products and services we offer, we may use and share your information. We believe this will help our customers take full advantage of what we provide. However, you have the right to opt out of receiving any direct marketing materials from The Property Stylist at any time (refer to the section ‘How can you contact us about privacy?’ below)

What happens if I do not provide the information that has been requested?

Whether or not you provide us with your personal information is entirely up to you. However, if you choose not to share it, we may not be able to fully meet your needs or respond to all of your requests. For example, if we lack certain details, we may not be able to offer specific services or products.

What types of personal information do we collect?

To help us deliver the appropriate product or service, we may request various types of personal information. This could include details such as your name, address, date of birth, and contact information

What if I provide information about others to you?

To deliver our services effectively, we may occasionally need you to share information about third parties, such as your customers, including property vendors. The personal details we might ask for regarding these vendors or other customers may include, but are not limited to, the following:

  • address or addresses;
  • phone number(s);
  • email address(es).

By providing us with personal information, including details about someone other than yourself, you confirm that you have obtained that individual’s consent to share their information with us for the intended purpose. The same privacy principles that apply to your personal information under this Privacy Policy and the Privacy Act will also apply to any information you provide about others.

What form does the information take?

We may collect information from you in either physical or digital format, or a combination of both. This Privacy Policy covers all information we gather, regardless of whether it is stored electronically or in physical form

How do we protect your personal information?

We make sure your information is kept safe, regardless of how we collect it. Whether we obtain it directly from you via online or paper forms, or through other interactions such as phone calls, mail, or digital platforms, we store your personal data securely.

We have measures in place to safeguard your personal information against loss, misuse, unauthorised access, alteration, theft, fraud, and unauthorised disclosure. To ensure the highest level of security, we require all employees who manage your personal data to maintain confidentiality, protect your information, and respect the privacy of everyone using The Property Stylist’s products and services

With whom do we share personal information?

We may share or disclose information about you where we have obtained your consent, where we have obtained the information from another party for a specified purpose, or as required by law.

We won’t share your personal information with third parties, except as outlined in this Privacy Policy. To provide our services, we may share your information with organisations related to The Property Stylist, ensuring they follow privacy obligations. We take steps to ensure responsible data handling when sharing information internationally. You can update your personal information by contacting us via email.

How can you contact us about privacy?

You can email us at hello@thepropertystylist.com.au to:

  • Request more information about this Privacy Policy;
  • Update, correct, or complete your personal details;
  • Opt out of direct marketing communications;
  • Inquire about accessing or correcting your personal information;
  • File a complaint regarding our Privacy Policy or privacy practices

How can you find out about the personal information we hold about you?

You may email us regarding the personal information that we hold about you, and we will respond to your enquiry within twenty-eight (28) days, in accordance with the Australian Privacy Principles. If it is going to take longer to provide you with the specific information that you have requested, we will get in touch to explain why it will take longer and to ask you for more time.

You are responsible for ensuring that the personal information you provide is accurate and truthful. We are not liable for any errors, incomplete, incorrect, or outdated information submitted to us.

Retention of Personal Data and Cybersecurity

At The Property Stylist, we take your privacy and security seriously. We do not store any credit card information in our digital systems. We have strong cybersecurity measures in place to protect your data from cyber-attacks and other threats. While we work hard to keep your information safe, it's important to know that no system can be completely risk-free. If there is ever a security issue that affects your information, we will let you know as soon as possible and take steps to fix the situation.

What about privacy and the internet?

This statement is specific to the website at https://www.thepropertystylist.com.au/

About this Privacy Policy

This policy is effective as of 10 February 2025. We will update it if our information handling practices change or if any amendments affect the information we hold at the time of the update. Whenever we make changes, the updated policy will be posted on our website. We encourage you to regularly check our site to stay informed about our latest privacy policy.